Reviews

the dealership is always SPOT ON and does the 110% to satisfy their customers

Bob Gillespie was great. I called him about a 2020 Bolt because my lease on my 2017 was running out and I wanted another He worked hard to bring it in at a price I could afford Great transaction!!

Great service. Pleasant personality

Working with the sales person went well and we were able to purchase the vehicle we wanted. The communication between the finance department and the sales department seemed to contribute to some misunderstanding and slowed the process of signing off and leaving with our new vehicle. In the end everything was squared up. If we could make a recommendation it would be to have a meeting with all parties, i.e., sales, general manager and finance so that we all get on the same page at the same time, rather than having to go back and forth to get information that had already been shared with us or others but not the entire dealership team. Having said that they all were available to answer our questions either by phone, email or in person. There just seemed to be some duplication and repetitiveness.

Great service and they got my car done so I could make it to work on time!

Professional service team dissatisfied with techs knowledgeable of inspection rules

Lamoille Valley Chevrolet went above and beyond. Due to Covid distancing, I was sitting outside while my car was being repaired and one of the staff came out and offered that if I'd like to sit in the shade (it was sunny and getting hot), they'd move a table into the shade. Very considerate and helpful.

Quick service and nice people

Everyone was helpful and friendly. I appreciate that they didn’t try to sell me unneeded services. First dealership ever that didn’t!

I went in for an oil change and an inspection at 1:15 and told service that I needed to leave by 2:30, and they said that was no problem at all, and my 2019 Colorado was unlikely to need extra work to pass the inspection. I did not leave the dealership until 3:10, almost 2 hours after I arrived, causing me to miss and have to cancel a doctors appointment that was scheduled for 3:15. The cause for the delay was the dealership running out of oil. I find this very unprofessional, and irresponsible. Mistakes happen, however I kept asking the front desk when my truck would be done as I had another appointment, and they kept blowing me off saying "5 more minutes" each time. I did not know they ran out of oil and had to go up into town to get more until I was leaving. They should have brought this to my attention immediately, rather than try to hide it. I was then charged full price, with no apology or understanding of the delay they caused, or recognition of the mistake they made for not having enough oil for a change. I will likely not return to Lamoille Valley for service.